Shopping Cart

Sub Total: 0
Discount: 0
Sub Total: 0
Tax Amount: 0
Delivery Charges: 0
Total: 0
View cart Checkout

Search Products

Want to use Microsoft Windows or Office product without buying license from Microsfot ? Bypass payments to Microsoft and get digital license without spending any money !

Return and Refund Policy

REFUNDS & RETURNS POLICY – UNICORN WATER TECHNOLOGY

Last Updated: 2025

Thank you for choosing Unicorn Water Technology. We value your trust and are committed to providing high-quality RO water purifiers, filtration systems, OEM products, and wellness items. This Refunds & Returns Policy explains the conditions under which products may be returned or refunded.

1. General Policy
We accept returns and offer refunds only under specific conditions as outlined below. All claims must be raised within the applicable timelines.

2. Eligibility for Returns
A return may be accepted if:

  • The product delivered is defective or damaged.

  • The product received is incorrect or not the item ordered.

  • The product is unused, uninstalled, and in original packaging.

  • The request is submitted within 7 days of delivery.

Products not eligible for return include:

  • Used or installed RO systems

  • Damaged items caused by customer mishandling

  • Products with missing accessories, manuals, or components

  • Consumable parts such as filters, membranes, cartridges, and chemicals

  • Customized or OEM-manufactured products

  • Herbal or wellness products once opened

3. Return Process
To initiate a return, the customer must:

  1. Contact our support team with order details and issue description.

  2. Provide photos/videos of the product (for verification).

  3. Await inspection and approval from our service team.

After approval, we will arrange pickup or request the customer to send the product to the specified address.

4. Refund Policy
Refunds are processed under the following conditions:

  • The product qualifies for a valid return.

  • The product is inspected and approved after return.

  • Refunds are processed via the original payment method (UPI, bank transfer, etc.).

Refund timelines:

  • Processing time: 3–7 business days after approval

  • Bank transfer time may vary depending on the financial institution

Non-refundable items:

  • Installation fees

  • Service charges

  • Visit/inspection charges

  • OEM/customized products

  • Used consumables and filters

5. Replacement Policy
If a product is defective or damaged upon delivery, customers may request:

  • A free replacement of the same product, OR

  • An upgrade by paying the price difference

Replacements are subject to product availability.

6. Cancellation Policy

  • Orders may be canceled before shipping.

  • Once shipped, cancellation is not possible.

  • OEM or customized orders cannot be canceled once production has started.

If cancellation is approved, the refund will be processed as per refund guidelines.

7. Warranty-Related Returns
Warranty claims do not fall under returns.
Warranty service will follow the product’s warranty terms and may involve:

  • Repair

  • Replacement of faulty parts

  • Service visits

Consumables are not covered under warranty.

8. Damage During Installation
We are not responsible for:

  • Damages caused by improper installation by third parties

  • Plumbing or electrical issues at the customer’s location

  • Issues arising from voltage fluctuations, water pressure, or misuse

9. Contact Information
For refunds, returns, or replacement requests, contact:

Unicorn Water Technology
Ahmedabad, Gujarat & Raipur, Chhattisgarh
email:impulse.venture@gmail.com

Phone: +91 7415267036
Website: https://unicornrosystem.com/