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Shipping Policy

SHIPPING POLICY – UNICORN WATER TECHNOLOGY

Last Updated: 2025

Thank you for choosing Unicorn Water Technology. This Shipping Policy explains how we process, handle, and deliver orders for RO water purifiers, filters, spare parts, OEM products, and other items purchased from us.


1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • OEM/customized orders may require additional processing time depending on design and production requirements.
  • Orders placed on Sundays or public holidays will be processed on the next working day.


2. Shipping Methods

We ship through trusted courier and logistics partners across India.
Based on your location, shipping may include:

  • Standard courier services
  • Surface transport for heavy equipment (RO plants, industrial units)
  • Local delivery partners for nearby regions


3. Delivery Time

Estimated delivery time:

  • Local/within city: 1–3 business days
  • Within state: 2–5 business days
  • Within India: 3–10 business days
  • Bulk or heavy orders (commercial/industrial): 7–20 business days

Delivery timelines may vary due to:

  • Courier delays
  • Weather conditions
  • Remote location delivery
  • Public holidays
  • Production timelines for OEM products


4. Shipping Charges

Shipping charges depend on:

  • Order size and weight
  • Delivery location
  • Type of product (domestic RO / commercial systems / spare parts)

Shipping costs will be displayed at checkout or communicated during order confirmation.


5. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID
  • Courier partner name
  • Link to track your shipment

For local deliveries, our team will coordinate via call or message.


6. Delivery Attempts

Courier partners will make 1–3 attempts to deliver the package.
If unsuccessful due to reasons such as:

  • Incorrect address
  • Unreachable phone number
  • Customer not available

The package may be returned to us.
Re-delivery may require additional shipping charges.


7. Receipt of Delivery

Upon delivery, customers must:

  • Inspect the package for damage
  • Verify product quantity and model
  • Report any issues within 24–48 hours

If the package appears tampered, please refuse delivery and notify us immediately.


8. Shipping for OEM/Customized Products

OEM/private-label orders follow separate logistics processes.
Delivery timelines depend on:

  • Production schedule
  • Branding requirements
  • Order quantity

Such orders cannot be canceled after production begins.


9. International Shipping

Currently, we do not offer international shipping.
Bulk export orders may be considered on request.


10. Incorrect Address or Failed Delivery

If the order cannot be delivered due to incorrect/incomplete address provided by the customer:

  • We are not responsible for delays or losses
  • Re-shipping charges will apply
  • Refunds are not provided for failed deliveries caused by wrong address details


11. Damaged or Missing Items

If an item arrives damaged or missing, please contact us with:

  • Order number
  • Photos/videos of the packaging and product

Claims must be submitted within 48 hours of delivery.


12. Contact Information

For questions about shipping, tracking, or delivery, contact:

Unicorn Water Technology
Ahmedabad, Gujarat & Raipur, Chhattisgarh

Email:impulse.venture@gmail.com

Phone: +91 7415267036

Website: https://unicornrosystem.com/